Customer Service

Shipping & Delivery
 
We are big fans of fast shipping. We strive to send each shipment out in a timely manner. Orders placed before 2 PM Eastern Standard Time (EST) typically ship the same day. Orders placed after 2 PM EST typically ship the following day. Insurance for shipping is optional and signature required will be placed on orders over $299.00 unless you send an e-mail requesting otherwise. With that said, mistakes are made. We're human, please bear with us in the rare occasion we do make a mistake. We will do everything we can to make sure you are happy.
Security
 
Using SSL Tactical Machining protects your information from those who would like to ease drop. We do not store any unnecessary information about you as well.
Privacy
 
We respect your privacy as we would expect to have our privacy respected. We will not spam you with emails if you sign up for our newsletter. Right now our newsletter is a monthly newsletter to show specials and new products that are offered by Tactical Machining. We will not sell your information or distribute it in any way shape or form to other individuals. We do monitor what pages you view using Google Analytics and we also track conversions from our ad campaigns that we pay for using Google Adwords free conversion tracking.
Returns & Replacements
 
Tactical Machining is proud to sponsor a "No B.S Warranty". Our warranty is straight forward. Contact us, we fix the problem. Tactical Machining products have a lifetime warranty against manufacturing defects. Products manufactured by other companies may be sent back to Tactical Machining for exchange and we'll deal with the other company on your behalf. If you choose to return a product within (45) days of purchase Tactical Machining will refund your money. No returns or refunds on "Blem" items. Shipping is non-refundable and will not be refunded.
Payment, Pricing & Promotions
 

Payment can be achieved several ways. Through our website, through a certified money order or cashier's check and via credit card over the phone. If you are local or just in our area the TM store front is a great way to meet some of the staff, see what we're about and pick up some gear.

Pricing is subject to change without notice. Tactical Machining is not responsible for any typographical errors in pricing and in the event of a typographical error the money paid towards the product will be refunded and the customer contacted.

Promotions are subject to change regardless of the dates posted on the promotion. We are responsible for making sure that we can fulfill our end of the bargain and reserve the right to cancel promotions at any time. In the event of a promotion being canceled no rain checks will be issued.

After Your Order Is Placed
 
You are able to view orders placed through the website by logging into your account. Orders placed over the phone will receive an email with a tracking number at the time of shipment. Check your spam folder if you can not find it. Worst case give us a call.