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I have been purchasing products from TM for about 17 years. In all those years I have never had a single problem. The customer support has always been pretty good - but recently it has improved 10 fold. The Quality Control as reflected in my recent purchases is also improved, and I'm seeing some of the "best" Type III Hard coat anodizing ever. As a custom AR platform builder/designer - the bottom line for me is: It's pretty hard to improve on PERFECT.